Frequently asked questions

1) What to do immediately:

• Call 112. The operator will record the information, dispatch an ambulance crew and, if needed, notify the police.
• Do not move the deceased or disturb the surroundings until services arrive — this is important for dignity and for assessing circumstances.

2) What the services will do:

• Paramedics will confirm death and issue the required documentation (medical confirmation of death).
• The police will inform you whether they will come to inspect the scene or allow transfer without an on-site inspection.

3) When to call us (24/7 +370 650 25 350):

• As soon as you receive police permission (or confirmation that their attendance is not required), call us — any time of day or night.
• You can also call us while awaiting the decision so we can prepare and coordinate faster.
• On the call we will explain each step and agree our arrival time.

4) What we do:

• Immediately dispatch our on‑call team to collect and safely transfer the deceased to our refrigeration facilities or the agreed viewing room.
• Advise where and how to obtain the medical death certificate (if not yet issued) and help with the civil registry extract if needed.
• Prepare a transparent, itemized estimate (“from–to”), reserve a viewing room, and arrange cremation or burial as desired.

5) Helpful information to have ready:

• The deceased’s full name and date of birth (if known).
• Whether ambulance/police have already attended and what they decided.
• Your contact details and your initial preferences (which of our locations for viewing, cremation vs. burial, any requests for music/flowers/livestream).

6) Possible nuances:

• If the death is sudden or unclear, the police may require a forensic examination — documents and transfer can then take longer. We will liaise with the authorities and keep you informed about timing.

1) What to do immediately:

• Do not call 112 — facility staff will handle the initial steps on site.
• Ask when the medical death certificate (MDC) will be prepared, where the deceased will be kept (typically a mortuary facility) and when you can receive an official extract/copy.

2) When to call us (24/7 +370 650 25 350):

• Call us right away — even if the MDC is still being prepared. We will plan the entire sequence and timing.
• We coordinate the handover, safe transfer to our facilities, and the next steps (viewing room, cremation or burial).

3) What we do:

• Coordinate with the facility for handover and safe transfer to our refrigerated mortuary facilities.
• Prepare powers of attorney and other necessary documents; assist with the civil registry extract if required.
• Prepare a transparent, itemized estimate (“from–to”), reserve a viewing room, and arrange cremation or burial.

4) Helpful information to have ready:

• The mortuary address where the deceased will be or is being kept
• Your contact details and initial preferences (viewing location, cremation/burial, cemetery if known).

5) Possible nuances:

• If the death is sudden or unclear, the facility may notify the police and/or forensic experts — in such cases, the MDC is issued after examination; we will inform you how long this is likely to take and when we can take custody of the remains.

1) What to do immediately:

• Call 112 and clearly state the location; do not move the deceased or disturb the surroundings until services arrive.
• Ensure your own safety and keep the area as undisturbed as possible.

2) What the services will do:

• The ambulance crew will confirm death.
• The police will assess circumstances and, if required, order a forensic examination (the deceased may be transferred to a forensic facility). Only once permission to release is issued can transfer be arranged.

3) When to call us (24/7 +370 650 25 350):

• Call right after contacting 112 or while services are on site — we will advise you and tell you when we can take custody.
• We will guide you on any details the police/forensic office may need from you (e.g., your contact details, relation to the deceased).

4) What we do:

• Liaise with the police/forensic office and wait for the official release to collect the deceased from the forensic mortuary.
• Once released, arrange collection and safe transfer to our holding facilities / viewing room / crematorium.
• Explain the document flow (MDC, civil registry extract) and prepare a clear, itemized estimate and plan of the farewell.

5) Helpful information to have ready:

• Any reference/contact provided by the police/forensic office (officer’s name, case number, phone) if available.
• Your ID and contact details; your preferences (viewing location, cremation/burial, religious or non‑religious rites).

6) Possible nuances:

• Forensic examinations can take from several hours to longer; we will keep you informed about realistic timing for the farewell planning.

Once the medical death certificate is issued and formalities are agreed, we arrange transfer to the crematorium, identification, and chain‑of‑custody. A typical timeframe is about 24–48 hours, depending on schedules and any necessary procedures.

Direct cremation: documents → collection → cremation → urn handover/burial without public viewing.
Funeral with cremation: viewing with casket (farewell) → cremation → urn viewing → urn handover or ceremonial burial/columbarium placement or scattering.

Yes — we can schedule a short private farewell or a full viewing as desired.

Yes — after cremation, ashes must be safely held in an urn or capsule. We offer classic and eco‑friendly options.

Most commonly in a grave or columbarium. We will advise on scattering or other options according to current rules and local requirements.

Yes — we work with clergy and non‑religious officiants and can tailor music, readings, and symbolism to your wishes.

We recommend based on number of attendees, desired duration (hours or days), amenities (lounge/kitchenette, livestream), and accessibility. We will advise which of our rooms — Sietyno g. 14 (Vilnius) / Maišiagala / Lentvaris — best fits your needs.

Candles and flowers are placed in designated areas; refreshments are served in a separate lounge/kitchenette. Specific rules are provided by the room administrator.

Yes — we can arrange a livestream, provide calm background music or musicians, and help with photo/video displays.

Yes — accessible entry is ensured; if needed, we will provide assistance and necessary aids.

We work transparently — you will receive an itemized estimate with a “from–to” range and clear lines (transport, room, items, flowers, documents, additional services).

The cremation fee is the crematorium tariff, which we pass on without markup. It may appear as a separate line in the estimate.

Viewing room duration (hours/days), transport distance, casket and other items, floral/music/livestream options, and additional works (e.g., grave preparation).

We accept card payments and bank transfer; invoices can be issued to legal entities.

Yes — we explain where to apply and which documents are required. For insured events, we help prepare the insurance documentation package.

The medical death certificate and the arranger’s identification are required. We will advise if a civil registry extract is needed for your case.

Usually a physician (family/attending/on‑call) issues it; in specific cases, it is issued by a forensic expert after examination.

We can work remotely, prepare powers of attorney (LT/EN/RU/PL if needed), arrange remote identity verification, and handle the process for you.

We help with documents and translations/apostilles, air/ground transport, temporary holding, and registration steps in Lithuania. You’ll receive a clear step‑by‑step plan and estimate.

We ensure proper holding conditions in certified facilities; timing before the ceremony is coordinated individually.

Yes — we arrange transfers in Vilnius and surrounding regions, as well as international transfers by separate agreement.

Our team will assess by phone and arrive with the appropriate equipment and additional staff if required.

We hand over the urn to an authorized person at our location or deliver it to an agreed address (by arrangement).

We can recommend specialized providers for these services and coordinate contacts upon request.

We can recommend suitable venues and caterers according to your needs.

Call +370 650 25 350 or submit a request online — during daytime we typically prepare and send a preliminary, itemized PDF estimate in about 15 minutes.

You can write to us by email, call, or leave feedback on our website. We review and respond to all feedback and will address any issues promptly.

We are with you 24/7 — we will help you handle everything calmly and properly.